Relax Hotel Airport Nouasseur

I've now stayed at this hotel four or five times during my travels to and from the Casablanca airport. It's the perfect place to stay during long or overnight layovers. They have always been very accommodating when I have arrived in the morning and request an early check in. The airport shuttle leaves the hotel every 30 minutes (e.g 10:00, 10:30, etc); but I recommend getting to the lobby early for the shuttle as it can fill up with guests quickly and run out of space. I don't take the shuttle from the airport to the hotel as it's much faster to take a taxi (cost is about 100 dirham). The rooms are simple but clean. Slippers and bottles of water are included. 10/10 review for the SPA. It's hard to find a menu of treatments online, but I requested information through the message center and was sent a picture of the menu. It was very easy to then make an appointment for the date and time I desired. The spa staff were wonderful. I got a hammam scrub with black soap, massage, pedicure, and facial and every service was excellent and relaxing.

The amazing welcome & reception of Madam Nihal, she was so attendant to us with a nice smile all the time, to be honest she was the reason why we have chosen this hotel and she will also be the reason for our next stays at the hotel as well because she knows how to welcome the guests when they arrive very tired after a long flight then she also doesn't forget that a very tidy & clean room gives the guests a feeling of being home, last but not least she never forget the existence of the guests after they have been given their room or even after they leave the hotel like others do, she keeps on checking with the guests all the time. She creates a spectacular atmosphere with guests and with other hotels staff wherever you meet her at the hotel Thanks a lot Nihal for being such a wonderful person and a very competent professional at the same time, we salut you dear All our greetings to you

I made this reservation wrongly in Relax hotel instead of Atlas where I used to stay . The receptionist on check -in was very cooperative and took necessary action to transfer the booking ( Relax 3stars and Atlas 4 stars are same property).

First and foremost, my now husband had to remind me that this is our 3rd time visiting this hotel, and I have to say it did not disappoint. I am a firm believer in customer service, and let me tell you, Nihal Ajiou was on top of it from the moment I woke up after my first overnight stay. You can not begin to imagine how it made me feel, to wake up first thing in the morning and receive a text message from the guest relation manager, inquiring about my first night stay. Little did she know, my first night started out a bit rough, and to keep peace, I decided to suffer in silence, however had she not had reach out to me when she did, I promise you, I would not have returned. I expressed to her in great detail a concern I had when I initially arrived, and when I tell you words can not express the gratitude I have for her taking the time to even listen, you just can't phantom it. By the time my husband and I got dressed to get breakfast, Nihal Ajiou, was standing in front of us in the lobby to not only greet us, but to express her sincere apology, for our visit, but not only that, she offered me a discounted spa treatment and complimentary tea (which is my favorite every time I visit Morroco) and proceeded to advise me to reach out to her directly of any other concerns or needs that I may have, during my stay. Here in America, we call that a BOSS MOVE. I wanted so bad to hug her, but I wasn't sure that was customary in Morocco. As a foreigner, to have someone like her as a security blanket is beyond reassuring because it establishes trust and value with a business and it consumers. Which is very important when a solo traveler or couple is venturing out into new territory. To have someone like Nihal Ajiou as damage control is essential to any business because it exudes eliteness, professionalism, care, and concern along with sustaining profitability within a business. Especially when you have travelers from around the world.

Airport transfer staff were great. Check-in staff was amazing. Once he got over trauma from dealing with upset guests on a voucher from a canceled flight. (I would be upset too after a Casablanca Airport experience#nightmare#unorganised) that has nothing to do with the atlas and relax, btw. Communication was exceptional! The room was all you need. Great properties and well worth the convenience of getting away from Casablanca chaos for a night before flight. I arrived in Morocco late at night too, so in high insight, I would have stayed there the night i arrived! In fact, I would stay there to go to the airport by free transfer and train to downtown Casablanca if i actually cared to go Casablanca specifically. Well done to all the staff 7🌟🌟🌟🌟🌟🌟🌟